Interactive Voice Response (IVR) systems automate telephone call handling, route calls efficiently, and provide 24/7 customer support without human agents.
• Custom IVR script development
• Call flow design &
optimization
• Professional voice recording
• DTMF (Touch tone) integration
• Multi-language
IVR
• Integration with PBX systems
• CRM and database
integration
• Call routing to departments
• Call recording & logging
• Analytics and
reporting
• Customer support & FAQ
• Order status inquiries
•
Appointment scheduling
• Survey & feedback collection
• Payment processing
• Automated call answering
• Intelligent call routing
•
Multi-language support
• Database lookups
• Detailed analytics
IVR systems reduce support costs by 40%, improve call routing efficiency, provide 24/7 availability, and enhance customer experience. Customers get instant help without waiting.