Cancellation & Refund Policy
Cancellation & Refund Policy
We at XRYTE adhere to refund/cancellation policies for all our services provided to our customers. To know the complete details about our policy, we request you to refer to the respective service level agreement.
If a customer wishes to request a cancellation, they must send an email to info@xryte.com or sales@xryte.com, or they can send a letter to our official address. Our finance and management team will analyze the issue deeply and advise you regarding the further process.
If the problem/issue is from our side, the client will get an activation code within one week from the date of their request by our accounts team. Then, the money refund process will be taken care of by the XRYTE team. If they didn’t receive any mail, then their request won’t be considered valid.
Refund Policy at XRYTE
XRYTE adopts various refund policies related to our different services. For more details, please refer to our individual service agreement.
If a client requests a cancellation of a project, XRYTE does not guarantee the acceptance of a refund. We will analyze various factors involved in the project, such as verification of the signed contract, email acceptance, electronically signed documents, accepting terms and conditions at the time of making the payment, or physically signed agreements between the two parties, before deciding whether to proceed with a refund.
XRYTE is not responsible for reimbursement for any transaction charges made for the project. Also, amounts sent to third parties for services rendered, or any miscellaneous charges, are not recoverable for XRYTE.
Reasons for Cancellation & Refund Details
Work Order Cancellation After Payment
Within 24 Hours after Placing the Order
- Money refund of 90% will be guaranteed.
- We will deduct 10% of the total amount paid to cover costs for the payment gateway and accounts while returning the money to the client's account.
Within 2-3 Days after Advance Payment
- Money refund of 50% will be guaranteed.
- Designer, Developer, and Project Manager will be allocated on the day we get the financial confirmation. Therefore, we will deduct 50% of the amount.
After 3 Days from the Date of Confirmation
- No Refund.
Other Reasons for Refund Claims
If the Client Pays Extra Amount by Mistake
- 100% of the Extra money will be refunded.
- We will refund 100% payment after deducting Payment gateway charges.
If the Client Does Not Like the Design
- No Refund.
- For every project, we strive our best to understand the concept before starting the work. Also, we allow multiple iterations of the design until the client gets satisfied. In case the client doesn’t like the designs, we will sit with the client and make corrections accordingly. So in this case, no refund is possible.
Work Delay
- Up to 20% of the Total Payment Made.
- We will check all emails and project documents and rectify the issues. If the issue is from our side, then we will refund 20% of the total payment made.
Technical Glitches
- No Refund.
- If there is a problem with hosting and domain issues from third-party vendors, we are not responsible for the losses.
SEO/Branding/etc.
- No Refund.
- If there is a problem with SEO/Branding/etc. issues from third-party vendors, we are not responsible for the losses.